Need Help? How can we help you?

We’re here to answer any questions you may have about the Verizon Advantage Plan, finding a doctor, and your coverage in general. You can use the below resources to speak with someone who can help you with your plan, get necessary forms and more.

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Verizon Advantage Plan contact information

Let us help you.

Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 9 PM, ET.


Our mailing address:


Aetna Medicare P.O. Box 981106
El Paso, TX 79998-1106

Find a doctor or hospital

The Verizon Advantage Plan designed just for Verizon retirees provides coverage to any doctor (in or out-of-network) at the same cost share. The provider must be eligible to receive Medicare payment and accept your plan.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-241-0356 (TTY: 711) Monday through Friday, 8 AM to 9 PM, ET.
 
Find a medicare provider →

For current members

Get a Form
Claims and Reimbursements
Medical Reimbursement Form →
Medicare Reimbursement Form (Spanish) →

Give another person permission to help and manage your care
Open and print the PHI form  →

Request A New ID Card
Visit our secure member site →
Then you can also:

  • Find doctors, hospitals and other providers that accept your plan
  • Contact us
  • View your claims